When fun turns into something more, that's when problems start. 98vip believes gaming should be a source of entertainment — not anxiety. That's why we're here to support you every step of the way.
If something feels wrong, contact support without delay.
Playing at 98vip means being part of a fun and safe gaming experience. We believe online gaming should be a form of entertainment — where enjoyment comes first, not winning money. To us, responsible gaming means having full control over your time and money at every step.
Millions of people in Bangladesh enjoy online gaming every day. For a small number, however, it can turn into an addiction. We want none of our players to fall into that trap. That's why 98vip has built multiple protective measures, tools, and guidelines to keep you on the right track at all times.
On this page you'll find out how to practice responsible gaming, which warning signs to watch for, and where to get help if you need it. 98vip is always here for you.
Keep in Mind: Gaming is entertainment. If it stops feeling enjoyable or starts adding stress, take a break right away and talk to our support team.
Responsible Gaming means playing with awareness and self-control. It's not a strict prohibition — it's a healthy habit that keeps you and your family safe.
The core principles of responsible gaming at 98vip are:
98vip's responsible gaming policy is built to international standards. We want you to enjoy gaming in a healthy and happy way for the long term.
98vip has developed several effective protection tools for its players. These tools are simple to use and can be activated at any time from your account settings.
Once these tools are activated, they cannot be changed before the set time period expires. This is intentional, to prevent limits from being broken in a moment of impulse.
Problem gaming doesn't always start suddenly — it builds up gradually. Watch out for the following signs:
You've been playing for hours without realizing how much time has passed.
Chasing losses by placing increasingly larger bets.
You are spending less time with family and friends and prioritizing gaming instead.
You feel intense anger, sadness, or anxiety when you are not playing or when you lose.
Gaming is causing you to miss work, studies, or everyday responsibilities.
You are hiding your gaming activity or spending from your family.
If you notice even one of the above signs in yourself, don't wait — take a break and reach out to 98vip support.
Ask yourself the questions below. If most of your answers are "yes," consider seeking professional help.
Have you ever spent more than your intended budget and felt regret afterwards?
Have you repeatedly placed larger bets to try to recover money you've lost?
Have you tried to cut back or stop gaming but couldn't?
Have you put gaming ahead of work, family, or other responsibilities?
Have you hidden your gaming-related spending or time from family or friends?
Do you feel restless, irritable, or moody when you're unable to play?
Have you taken out loans or dipped into your savings to fund gaming?
Result: If you answered "Yes" to more than 3 questions, it's worth reviewing your gaming habits. Reach out to our support team or a professional counsellor for help.
Setting limits at 98vip is straightforward. Go to your account settings, navigate to the "Responsible Gaming" section, and you can set the following limits yourself:
| Limit Type | Duration | Active Period | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Active |
| Loss Limit | Daily / Weekly / Monthly | Instant | Active |
| Session Time | Per Session | Instant | Active |
| Reality Check | 30 Minutes / 1 Hour | Instant | Active |
| Cooling-Off | 24 Hours – 30 Days | Instant | Submit Request |
| Self-Exclusion | 6 Months – Permanent | Within 24 Hours | Contact Support |
Requests to increase a limit require a 7-day waiting period, giving you time to reconsider your decision. Limit reductions take effect immediately.
Tip: Review your limits once a month. If your income changes or life pressures increase, lower your limits further.
Self-exclusion is the strongest protection tool available. If you feel your gaming is getting out of control, use this option. Once self-exclusion is activated:
Send a self-exclusion request via live chat or email.
6 months, 1 year, 5 years, or permanent — your choice.
Your account will be verified for security purposes.
Once the request is processed, your account will be locked.
For permanent self-exclusion, a review is available after 5 years, though a professional assessment is still required at that point.
98vip strictly prohibits anyone under 18 from using the gaming platform. Age is verified at registration, and identity documents are checked through a subsequent KYC process.
If you have children or teenagers at home, take the following steps:
If you suspect a minor is using your account, contact support immediately.
Gaming addiction is a recognized mental health condition — it is not a sign of weakness, but seeking help takes real courage. 98vip is always here for you.
If you or someone you know is struggling, help is available through the following:
Seeking help isn't a sign of weakness — it's one of the greatest acts of self-love. Take that first step today.
The measures we have put in place to ensure responsible gaming at 98vip.
Set your own daily, weekly, and monthly deposit and loss limits. Once a limit is reached, gaming will stop automatically.
Always know how long you've been playing. You'll receive reality check notifications after a set period of time.
Pause your account for anywhere from 24 hours to 30 days — no questions asked.
Lock your account for 6 months or permanently. No gaming or deposits are possible during this period.
Strict age verification and KYC processes ensure that only adults can access the platform.
Our Bangla-speaking support team is available seven days a week for any issue you may have.
The questions our players ask most often.