Frequently Asked Questions

98vip FAQ – All your questions, answered here

From opening an account to deposits, withdrawals, bonuses, and games — every question you have is answered here.

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Browse the categories below to find answers to your questions.

Registration & Login

Find answers to all your questions about account registration, login, forgotten passwords, and OTP verification.

Deposits & Withdrawals

Find out how to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer — including how long each method takes.

Bonuses & Offers

Find out how to claim and use your welcome bonus, daily cashback, free spins, and reload bonuses.

Games & Platform

Have questions about slots, Live Casino, or crash games? This section is for you.

VIP & Loyalty

Learn how the VIP Program works, how points are earned, and what benefits you can unlock at each level.

Security & Account

Learn more about account verification, security settings, and responsible gaming.

All Questions Account Payment Bonus Games VIP

98vip FAQ – Complete Q&A Guide

98vip is one of Bangladesh's most popular online gaming platforms. Thousands of new and returning players join every day, and it's natural to have questions — how to open an account, how to deposit, how to claim bonuses, or when you can withdraw your winnings. We've answered all of that right here on this 98vip FAQ page.

Our 98vip FAQ This section is updated regularly. Any new topics added or policy changes will be reflected here immediately. So whenever you run into an issue, check this page first — you will find answers to most questions right here.

Tips: If you don't find your answer here, reach out to our 24/7 live chat support. Get help in English in as little as 2 minutes.

Account & Registration

Opening an account on 98vip is quick and easy. Registration Go to the page, enter your mobile number, set a strong password, and verify with an OTP. Your account will be active in just 3–5 minutes. You will also receive a welcome bonus upon registration.

You must be at least 18 years old to create an account on 98vip. This is a requirement under our license terms and responsible gaming policy. You may be asked to provide a valid ID to verify your age.

Login Go to the page and click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Verify your identity using that code and set a new password. The entire process takes under 2 minutes.

No. Under 98vip's rules, only one account is allowed per person. Creating multiple accounts may result in all accounts being suspended and any balance held being forfeited. Please use a single account honestly.

KYC verification is required to protect your account and prevent fraud. You only need to complete this process once before your first withdrawal. Simply submit a photo of your national ID or passport and you're done — no repeat verification needed.

Deposits & Withdrawals

98vip accepts deposits via Bkash, Nagad, Rocket, bank transfer, and USDT cryptocurrency. All methods are secure and fast. Mobile banking deposits are typically credited to your balance within 1–5 minutes.

The minimum deposit is just BDT 200. The maximum limit depends on your payment method and account level. VIP members can deposit higher amounts. Contact live chat support for more details.

Withdrawal requests on 98vip are typically processed within 15 minutes to 1 hour. Bkash, Nagad, and Rocket transfers are the fastest. Bank transfers may take 1–3 business days. Having your KYC verification completed speeds up the process further.

No, 98vip does not charge any extra fees on deposits. However, your mobile banking provider or bank may apply their own transaction charges — that is governed by their policies. We credit the full deposited amount to your gaming wallet.

If your withdrawal has been pending for more than 1 hour, please contact our live chat support with your transaction ID and details. Our team will resolve it as quickly as possible. In most cases, a pending withdrawal is caused by an unmet bonus wagering requirement.
Please Note: Withdrawals will not be available until the wagering requirement is met after claiming a bonus.

Bonuses & Promotions

98vip offers a range of bonuses, including:
  • Welcome Bonus: Up to 100% bonus on your first deposit.
  • Daily Cashback: 5%–15% cashback on daily losses.
  • Free Spins: Free spins on selected slot games.
  • Reload Bonus: Special deposit bonus every week.
  • Referral Bonus: Rewards for referring a friend.

A wagering requirement means you must place bets totalling a set multiple of your bonus amount. For example, a 100 BDT bonus with a 20x wagering requirement means you need to wager 2,000 BDT before you can withdraw. Requirements vary by bonus, so always read the terms before claiming.

Most bonuses can be used on slot games. Restrictions may apply for Live Casino and certain other games. The eligible games for each bonus are listed in the detailed terms and conditions.
Using bonuses on slots is the fastest way to complete your wagering requirement.

Your previous day's cashback is automatically credited to your wallet after midnight each night. A minimum wager amount from the previous day is required to qualify. The cashback amount depends on your VIP level.

Games & Platform

98vip has hundreds of games across these main categories:
  • Slots Games: Classic slots, video slots, and Megaways.
  • Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger.
  • Game Lobby: Crash games, fishing, and arcade.
  • Sports Betting: cricket, football, and more.

Yes. 98vip is fully mobile-optimized and runs smoothly on both Android and iOS devices. For an even better experience, check out our App You can download the app for faster loading, push notifications, and biometric login.

All games on 98vip use internationally certified RNG (Random Number Generator) technology. Third-party auditors regularly test and verify the games. Live Casino games are streamed directly from a live studio, making every round fully transparent and fair.

If you get disconnected, your game data is saved on the server. Once you reconnect, you can pick up right where you left off. In slots, if your connection drops mid-spin, the result has already been recorded on the server — just log back in to see it.

VIP & Loyalty Program

98vip's VIP Program A tiered rewards system — the more you play, the more points you earn and the higher you climb. Each tier unlocks its own benefits: increased cashback, a dedicated account manager, faster withdrawals, and exclusive bonuses.

VIP points are added automatically with every bet. Slot games earn more points — you get extra points for every BDT 100 wagered. Points are also earned in Live Casino and Sports. Accumulated points can be redeemed for bonus cash, free spins, or special rewards.

Yes, your VIP level may be reassessed if you don't maintain the required points within a set period. However, we always notify members in advance and give them a chance to retain their level. If you play regularly, the chances of a downgrade are very low.

At the highest VIP level, you get:
  • Up to 15% Daily Cashback
  • Personal Dedicated Account Manager
  • Priority Instant Withdrawal
  • Monthly Special Bonuses & Gifts
  • Invitations to exclusive events
  • Higher deposit and withdrawal limits

Security & Responsible Gaming

Yes, completely safe. 98vip uses SSL encryption to keep all your data secure. We never sell or share your personal information with third parties. To learn more, visit our Privacy Policy Read.

Responsible Gaming means playing within your means and treating gaming as entertainment. We offer tools such as deposit limits, session limits, and self-exclusion. To learn more, visit our Responsible Play View Page.
Please Note: Gaming is for entertainment only. Set your limits and stick to them.

Yes. You can request a temporary or permanent account closure at any time via live chat or email. Once self-exclusion is activated, you won't be able to access your account for the specified period. This is an important part of responsible gaming.

Still have questions?

On this 98vip FAQ page, we've done our best to answer the most common questions. That said, every situation is different. If you can't find what you're looking for, our support team is always ready to help.

At 98vip, we believe every player has the right to accurate information. That's why this FAQ This section is updated regularly with new content. Our goal is to give you the best possible gaming experience.

For any issue, chat with us in Bangla via Live Chat — our team responds within minutes.

Email Support: [email protected]  |  Live Chat: 24 Hours, 7 Days
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